Privacy Policy

Last Updated July 29,2019

This Privacy Policy explains how information about you is collected, used and disclosed by Sugar Mountain Online, LLC and its parent and affiliated companies (collectively, "Sugar Mountain"). This Privacy Policy applies to information that we collect when you use our websites or other services (collectively, the "Sites"), or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the beginning of this policy and, in some cases, we may provide you with additional notice such as by adding a statement to our homepage or by sending you a notification. We encourage you to review our Privacy Policy whenever you access the Sites or otherwise interact with us to stay informed about our information practices and the choices available to you.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, make a purchase, participate in any interactive areas of the Sites, communicate with us via third-party social media sites, sign up to receive news, information or other updates from us, participate in our contests, promotions, sweepstakes or surveys, request customer support, or otherwise communicate with us.

The types of information we may collect directly from you include:

Account Information, such as your name, email address, phone number, billing address, shipping address, order details, recent orders, items you save to your “wishlist” (or other similar feature on the Sites), and any other information you choose to provide.
Transaction Information, such as information regarding the item(s) you purchase, payment information, shipping and delivery information, and information related to returns, exchanges and refunds.
Information about Others, such as the names, email addresses, and shipping addresses of gift recipients when you purchase gifts through the Sites.
Other Information You Choose to Provide, such as when you participate in a contest, promotion, sweepstake or survey or in any interactive areas of the Sites, or when you request customer support.

Information Collected Automatically

When you access or use the Sites, we automatically collect information about you and may associate such information with information that you provide directly to us. For example, we may collect:

Log Information: We log information about your use of the Sites, such as your Internet Protocol (“IP”) address, the type of browser you use, access times, pages viewed, links clicked, and the page that referred you to the Sites.
Device Information: We collect information about the computer or mobile device you use to access and use the Sites, such as the hardware model, operating system and version, unique device identifiers, and mobile network information.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve the Sites and your experience on the Sites, see which areas and features of the Sites are popular, and count visits. Web beacons are electronic images that may be used on the Sites or in emails and that help us to deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

We may obtain information from other sources and combine it with information we collect through the Sites.

Use of Information

We use the information that we collect to provide, maintain and improve the Sites and to deliver the products and services you request. In addition, we may use such information to:

Manage your account and send you information related to the Sites and your use thereof, including notifications and confirmations;
Send you technical notices, updates, security alerts, and support and administrative messages;
Respond to your comments, questions, and customer service requests;
Communicate with you about products, services, offers, and events offered by Sugar Mountain and others, and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage and activities in connection with the Sites;
Detect, investigate and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Sugar Mountain and others;
Facilitate contests, promotions, sweepstakes and surveys, and process and deliver entries and rewards;
Personalize and improve the Sites, and provide advertisements, content or features that match user profiles or interests; and
Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors, consultants and other service providers who need access to such information to carry out work or to perform services on our behalf;
When you participate in interactive areas of the Sites or interact with us on third-party social media sites, certain information that you provide may be displayed publicly, such as your name, photos and other information you choose to provide;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Sugar Mountain or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
Between and among Sugar Mountain and any current or future parent, subsidiary and/or affiliated company; and
With your consent or at your direction.

We also may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Social Sharing Features

The Sites may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on the Sites with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Sites and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Sugar Mountain and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Sites and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. In addition, your device may include a feature (such as “Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through applications used for targeted advertising purposes.

Security

Sugar Mountain takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Transfer of Information to the United States and Other Countries

Sugar Mountain is based in the United States. By accessing or using the Sites or otherwise providing information to us, you consent to the processing and transfer of information in and to the United States and other countries, where you may not have the same rights as you do under local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy.

Your Choices

Account Information

You may update, correct or modify information about you at any time by logging into your online account or by contacting us at customercare@mishimareserve.com. If you wish to deactivate your account, you may contact us at customercare@mishimareserve.com, but note that we may retain certain information as required by law or for legitimate business purposes. We also may retain cached or archived copies of information about you for a certain period of time.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Sites.

Promotional Communications

You may opt-out of receiving promotional communications from Sugar Mountain by following the instructions in those communications. If you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

If you have any questions about this Privacy Policy, please contact at customerlove@mishimareserve.com.

Phone: 833-464-7467

Mailing Address: 1725 Westlake Ave N. Suite 200, Seattle, WA 98109